Cratejoy has scaled quickly and we need someone to help us manage our Customer Success. Our existing culture is extremely customer focused - we've got an NPS of 69! We need someone who has experience in this area to build and maintain the right processes, content, and team to provide a scalable (but still ridiculously high quality) Customer Success department.

The right person for this job is passionate about service and takes the customers experience (and our reputation) personally. You have a broad arsenal of skills with experience in customer success but some understanding of technology and product as well. You won't get blocked by anyone in your quest to solve customer issues and are willing to shape things up a bit. You can say no when you have to but try really hard to find a way to give the customer a workable solution even if we're not building their exact suggestion. You are self directed and take control of the existing org almost immediately. You are the embodiment of empathy and help connect the entire team to our customers more than we already are.

You'll report directly to the CEO (me!) - and we are willing to relocate the right person.