Put simply, Customer Success is going to be absolutely crucial to Rainforest's success. You will be responsible for executing on and defining a repeatable process for getting customers from day 1 to happy and growing accounts as quickly as possible. You own Churn and Account Growth within Rainforest.

This is NOT the same as Customer Support - Customer Success is much more strategic, and only a small slice of this is actually supporting customers through traditional means. It's much more about personal relationships and ability to architect process. You must have held the title Customer Success - we're sorry but we won't consider anyone else for this role.

You should be ready to roll up your sleeves, and work day and night executing. Ideally you'll become our VP Customer Success. The right candidate will be heavily focused on ownership, and eager to build a team and a customer success process from scratch.